Frequently asked questions

1. How long does it take for my order to ship?

We print and carefully prepare the artwork for shipment in around 2-3 business days. For
custom canvases, we need 3-4 business days because our design team has to prepare the photo so it will be displayed in the best quality possible. Thank you for your patience!

2. How can I track my order?

If you're ever wondering about the whereabouts of your latest shipment, never fear! You can easily track your order on our website by simply entering your tracking number. No more worrying about whether your purchase is lost in transit - now
you can have peace of mind knowing exactly where your package is and when it will arrive.

3. How can I use my own design for canvas art?

Looking for a unique and customized canvas art piece for your home or office? With our
"Use Your Own Design" option, you can create a one-of-a-kind work of art that is sure to impress. Simply select the size you need and purchase the
product. Then, send us your photo or design via email and we'll get to work creating your custom canvas. Whether you're looking for a special gift or want to treat yourself to something truly unique, our "Use Your Own Design" option is perfect for you.

4. How do I select the right size canvas?

When it comes to shopping for a new canvas, size matters! But how do you know what size
is right for your space? Here are a few tips to help you select the perfect size canvas for your next art project:

First, measure the wall space where you plan to hang your artwork. This will give you
a good starting point for deciding on canvas size.

Next, think about how you want to frame your canvas. If you're planning to frame it
yourself, measure the frame as well so you know what size artwork will fit inside.

Finally, consider the design of the artwork itself. If it's a busy or detailed piece, a larger canvas will give it room to breathe and allow viewers to appreciate all the details. On the other hand, a simpler design might get lost on a large canvas, so a smaller size might be better in this case.

Whatever size you choose, make sure it's one that you're happy with! After all, you'll
be looking at it every day!

5. What are the payment options?

Making a purchase with us is easy and convenient. We accept PayPal and all major credit and debit cards. For our US customers, we also offer a pay-later option.
Whichever payment method you choose, you can be sure that your transaction is safe and secure. So go ahead and shop with confidence!

6. How do I cancel my order?

We understand that sometimes things change and you may need to cancel your order.
We want to make the process as easy as possible for you.

If you need to cancel your order, please contact us within 12 hours of placing your order.
We will be happy to cancel it for you as long as it is still in the processing phase. However, once your canvas is in the printing process, we cannot cancel it.

We appreciate your understanding and hope that this policy works well for you.

7. I received a damaged item, what do I do?

We're sorry to hear that you received a damaged item! We want to make things right as soon
as possible. Please write to us at support@canvaswalldecor so we can send you another artwork. We appreciate your support and patience as we work to provide
the best possible experience for our customers. Thank you!

8. What do I do if I have not received my order?

If you have not received your order, please contact us immediately. We will check the
status of your order and urge the shipping company to deliver your purchase as soon as possible. We apologize for any inconvenience and appreciate your patience. Thank you for shopping with us!

9. What is your return policy?

If you haven't found what you are looking for, don't hesitate to contact us at support@canvaswalldecor.com